When you experience a break/fix IT issue and require support, please open an Incident 2 “Ticket” with the Enterprise IT Help Desk. The Help Desk Service Center runs 7 days a week, 365 days a year and will direct your request to the proper team.

Three ways to submit an incident ticket:

  1. Call (410) 955-HELP.
  2. Use the IT Help Desk Self-Service Portal to submit an online self-service support request using the Create Incident Form or start a live chat with a Help Desk representative online.
  3. Click on the IT Support Icon on your desktop.

To submit new EPIC account requests/changes or request a new device or accessory email ace-help@jhmi.edu. New users should continue to complete the User Account form found under Quick Links on the ACCM website.